PRELIMINARIES

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Copylam Services serves the Australian design and print trade with all types printing and finishing at unbeatable prices. Although we are based in Toowoomba in Queensland, we are proud to serve a number of interstate clients on a regular basis. Our courier and postal service ensures your order is delivered as quickly as possible.

If you would like to place an order from outside Australia please contact us for shipping and delivery details.

 

Copylam Services serves the Australian design and print trade with all types printing and finishing at unbeatable prices. Although we are based in Toowoomba in Queensland, we are proud to serve a number of interstate clients on a regular basis. Our courier and postal service ensures your order is delivered as quickly as possible.

If you would like to place an order from outside Australia please contact us for shipping and delivery details.

Our base products without finishing are dispatched in 24hrs - 5 working days  Our other products vary from  to 7 working days, depending on the stock and specifications. Around Christmas and other peak times of the year, you may find your job takes a little longer to process.

 If you need a product urgently please contact us prior to placing your order and we will endeavour to fit your timeframe.

 

We accept press-ready PDFs uploaded through our online ordering facility. You can upload other file formats online via the "Make my artwork press ready" or "I require a graphic artist".

We also accept orders and artwork via email or CD and USB but please be aware that any special pricing online may not be avaliable if order is placed via email or in person.


We only accept press-ready PDF files for printing unless you require us to make your artwork press ready.  If you cannot supply a PDF due to the software you are using, please call us on 07 46383052 and we may be able to assist you further.

This solution will make your company's printing and marketing department run more efficiently by streamlining your business printing processes.  As a customer you have your own portal where all you templates, previous orders and custom quotes are stored.

You no longer have to send an email to change the details on your cards to Jimmy the new employee, then wait for proof, sign them and then wait for the cards. Now you just log on anytime day or night, change his details press order and the process has started.

We can lock certain fields so you know you buisness cards will look the same and feel the same if your Perth office orders them or your Toowoomba branch orders them.  

 

There are four options for designing and customising a product. Click a product on the left-hand panel and then choose one of the options.

1. Use our templates: lets you design your own via our online design studio or browse our pre made templates, these are not avaliable for all products but they are being added all the time.

2. Upload Press Ready: Artwork: using this option, you can upload your own print ready PDF files. Please view our artwork guidelines to ensure your artwork is press ready otherwise delays may occur.

3. Make My Artwork Press Ready: use this to upload your current atwork files that are not quite press ready and we will send you a quote and then make your artwork ready to print.  You can upload most file types.

4. I Require A Graphic Artist: This is idea if you don't have the time or just dont want to design your own artwork.  Simply answer a few question and give some idea of what you would like, upload any images, files you have and let us take a look and get back to you with a quote.  Once you are happy with the quote, our talented graphic artists will put together a perfect design for you. 

We pride ourselves on customer service and as a result, there are a number of tools Copylam provides for free. They include product design templates showing the trim line, bleed and safe area for designing your job; file setup requirements, which helps you ensure you’ve set your job up correctly for smooth processing and video tutorials that teach you how to save a PDF file. Furthermore, if you have any questions, you are always welcome to call us on 07 46383052 and we will help wherever we can.

Copylam Services online ordering system has been designed to seamlessly integrate with our internal management information system (MIS). Instead of clients sending their artwork and order via email to a Copylam team member for processing, they log-in to our website using their unique log-in name and password, and then fill out their order details and upload their press-ready artwork or design their atwork online.

Call us immediately on 07 46383052! Due our quick turnaround, we process jobs as soon as we receive them. If you need to cancel a job that has been submitted, speak to a Copylam employee, you may not email or leave a voice mail for cancelling an order. If the job has not been started we will be happy to cancel your order. However you will be responsible for full payment if the order has been started.  We recommend that you take special care checking your job details and artwork to make sure it’s correct.

ARTWORK/DESIGN

 

Rich black is a full colour black that gives you a deep black colour, as opposed to using 100% Black, which sometimes results in a washed-out look. If you want to make rich black, we suggest you use 40 Cyan, 40 Magenta, 40 Yellow and 100 Black. This will ensure you do not exceed 250% ink usage, which can lead to set off issues.

CMYK (Cyan, Magenta, Yellow and Black) are the colors used in the printing process, whereas RGB (Red, Green and Blue) are the colours used by screen displays such as your monitor. Most photos and images are in RGB.  

RGB is a much larger colour space so all fluro colour cannot be printed in CMYK. Most greens appear much brighter in RGB, these may need to be checked once converted to CMYK.

Your document should be created in CMYK mode so that the colors that you see on the screen most closely match the final printed product. If you create your document in RGB, the colors in your printed product may vary slightly. Many of the bright values produced by your monitor cannot be reproduced in print.

Images from the Web

Images found on the web are typically at a resolution of 72-dpi. This resolution may be too low for printing and will be very low quality. In addition, most images on the web are protected by copyright laws. For these reasons, we do not recommend using images from the web.

 

Images from a Scanner

 Many scanners default to 150-dpi (or spi). Set your scanner’s resolution so that it results in 300-dpi at the image’s final print size.  Scanned images are not recommended for any large printing.

 

Images from a Digital Camera

Before you take pictures make sure the camera is set at a high enough resolution to result in 300 DPI at the intended photo print size. Most cameras have various settings for resolutions.

The highest resolution for your camera depends on how many megapixels it has.

You cannot increase the resolution of a photo after it is taken, except by reducing its printed dimensions (after you upload the image). 

 

Digital Imaging

You may create printed products on our web site using digitized images from a variety of sources. Your designs, photos and images can come from a digital camera, scanner, or the Web.

Any image you plan to use must be saved at approximately 300-dpi at 100% output size for the very best printing results. It’s helpful to know that shrinking an image on a product will increase its resolution.

Resolution refers to the number of dots/pixels per inch (dpi), or the amount of detail the image has. Higher resolution means a more detailed image, and also larger file and longer upload time however this will result is a higher quality print.

Bleed is a border of at least 2mm  around the document, this is added onto the final size e.g. if the document is a DL (210mm x 99mm) then the final size of the artwork will be 214mm x 103mm including the bleed.

This to to eliminate any white border around the edge if there is any movement when the product is trimmed.

Please not any images or text inside the bleed area will be cut off.  Any vital images or text must be at least 3mm inside the cut line.

 The safe margins are borders that are definitely inside the place where the cut will take place. Please remember to keep all important information, like names, addresses, phone numbers or logos within the safe margin (at least 3mm from the edge) to ensure that they aren’t cut off when your document is trimmed.

Trim lines mark the finished size of the document, where the document will finally be cut once printed.  The document is cut on the trim marks, but because of the mechanical tolerances involved in printing, the actual cut can be slightly off the trim mark. 

Fold marks which can also be called "score makes" indicate where the fold will take place on such products as brochures, folders and envelopes. If you don’t want your copy or design to be printed over the fold, make sure they stay within each panel.

If you are supplying a PDF document please ensure that your PDF setting are set to highest resolution and uncheck the box that says "optimize for web view".  If you supply a jpeg/tiff/psd file please ensure that it is over 300dpi.  Additionally, before supplying a PDF please ensure that your origional document ALSO includes high resolution images.

Our general digital and offset operations require CMYK, if you have RGB or Pantone colour please contact us for a quote or more information.

You can download the artwork template for your design programs or as a PDF by choosing the product you want, in this page next to the "feature" tab is "price detail" tab then the "templates" tab click on the "templates" tab and choose which program you want the template in.

Text can be converted to curves (paths) in some graphics programs. This will fix upload errors that result when fonts are not embedded in your file. Following these easy steps will help ensure that your text prints clearly.

How to convert fonts to outlines in Adobe Illustrator

Select all text.

Click Type Menu> Type> Create Outlines

Text has now been converted to images.

Prepare for print and upload.

Vector images use mathematical equations to define each component of an image. This allows vector images to retain their high-quality at any size. When possible, use vector graphics created in a desktop publishing program.

A raster image is composed of a collection of tiny dots called pixels. When these pixels are small, and placed close together, they fool the eye into forming a single image. Raster images work well when subtle gradations of color are necessary. Because they contain a fixed number of pixels, a major disadvantage of raster images is that their quality suffers when they are enlarged or otherwise transformed. They are also large in file size.

PRINTING

Its is made easier with our setup checklist and guidelines! Briefly, ensure you have:

-Included all details in your order.

-Ensure artwork is correct size for product being ordered.

-Supply your file as a press ready two page(if required) PDF.

-File must be CMYK

-3mm bleed on all sides.

-All images and text should be 3mm in from edge excluding bleed(6mm including bleed).

-Crop marks if possible.

-Convert all text to curves/outlines or embed the fonts.

-Flatten all transparencies.

-Ensure to include any finishing required.

It does depend, if you choose our template or design it online using our design system then you are able to view a PDF preview of you job.  

If you upload press ready artwork or ask us to make it press ready then yes you will recieve a PDF to check and approve.

In most cases we cannot supply a sample of your job, however we can supply a digital print of your job however colours are not always 100% accurate.  If you require a print please let us know.

Copylam online provides several quality stocks. We have most stocks from your cost effective 80gsm bond to 300gsm, our business card stocks we also have vinyl, banners and finally, our ‘Plastic Class’ stock made of 100% recyclable polypropylene. 

We do have several other stock types and finishings option available including gloss or matt laminating for posters, please contact us via email or call us for more options. 

We use a range of printing methods. We use digital for smaller quantities and for the larger quantities we use offset.  For our otdoor range like signage and stickers we use our latest latex 1.6m wide printer which has great envirmental cradentials.  for more info on this please click here.

PRICING

We certainly can! Either use our online custom quote system or our email services@copylam.com.au. We will respond within 24 hours with an emailed quotation, please allow extra time for complex quotes. Please ensure you include the quantity, finish and any artwork if possible, so that we can accurately quote your job the first time.  Alternatively, you can use our online ordering system to obtain an instant quote yourself.  If you need your login details for online ordering, please register online.

Our instant online quote do not include GST or shipping, these will be added on and clearly shown at checkout.  Any questions plesase contact us.

Most of our pricing is available online for instant quotes 24/7, or use our "need a custom quote" form at the bottom of the home page or email services@copylam.com.au and we will respond within 24 hours with an emailed quotation.  Please allow extra time for complex quotes.  When supplying your job for quotation ensure you include the quantity, size, stock, colour, finish and any artwork, so that we can accurately quote your job the first time.

The instant online quote does NOT include GST or freight, these will be shown at checkout.  Any custom quotes will include GST but not freight.

PAYMENT

 

It is our policy for payment to take place upon checkout.  We accept payment via our ANZ gateway at the checkout.  If you would like an alternative payment option please contact us prior to placing the order and we can organise payment via cheque, cash or direct deposits.